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FAQ
DO YOU OFFER A DISCOUNT FOR FIRST TIME CLIENTS?
DO YOU PROVIDE APPRAISALS OR DIAMOND GRADING REPORTS ON YOUR PIECES?
All custom engagement rings are made with GIA certified Natural or Lab Grown diamonds. The certification will be included with your finished piece. This will be noted in the product description of any piece that includes one.
HOW LONG DOES ENGRAVING TAKE?
Hand-engraving is extremely intricate, labor-intensive and full of character. The final product is truly a work of art, with beautiful imperfections and deep carving. Because there are only a few hand engravers left in New York, please anticipate 6-8 weeks of creation time to receive your finished piece. Laser engraving, a computerized style of engraving that is great for fine lines and intricate etchings, takes up to 2 weeks.
CAN I ENGRAVE OR CUSTOMIZE A PIECE I ALREADY OWN?
Please reach out to bespoke@autwentyfour.com with images and details for your request.
HOW MUCH IS SHIPPING?
Shipping is free for all domestic orders. For international orders, shipping is $75. Orders under $1000 are typically arrive in 3-5 days. Orders above $1000 are shipped using 2-day shipping and will share tracking information with you via email. Please keep in mind that all high value parcels require an adult signature per our insurance policy. If you are interested in expedited shipping, please reach out to info@autwentyfour.com.
HOW DO I MAKE A RETURN?
Discounted, engraved, custom, customized, and made to order pieces are final sale and cannot be returned or exchanged.
To be eligible for a return, the item must be unused and in its original packaging. Please email info@autwentyfour.com to begin the process. No returns or exchanges will be accepted without prior authorization.
Kindly note that return shipping charges will be deducted from your refund. You can review the full return policy here. If you have any questions about your specific item's return policies, please email us before purchasing.
MY PIECE BROKE, WILL YOU REPAIR IT?
We take great care to ensure our jewelry is made to last, and we stand behind the quality of our pieces. If any damage or breakage occurs, please email info@autwentyfour.com and provide us with photos of what needs to be repaired. Please keep in mind that we are unable to repair pieces that were not purchased from us.
DO YOU HAVE A STORE? CAN I TRY ON YOUR PIECES IN PERSON?
We do not have a store, but we do have a by appointment studio in NYC. Please feel free to email info@autwentyfour.com to book.
DO YOU GIFT WRAP?
If you would like a piece gift wrapped feel free to notate when you check out in the notes section.
DO YOU OFFER FINANCING OPTIONS?
We offer flexible payment plans through Shop Pay.
CAN YOU MAKE SIGNATURE PIECES IN OTHER METALS?
We can make all of our signature pieces in 14k yellow, white, or rose gold. If you are interested in 18k gold, platinum, or other more precious metals, additional costs will apply. Please email info@autwentyfour.com if you are interested in a different metal for a signature piece.
CAN YOU SET MY HEIRLOOM STONES IN ONE OF YOUR PIECES?
We can set most heirloom stones in many of our signature pieces. Please email us at info@autwentyfour.com to confirm.
CAN YOU USE METAL FROM A PIECE OF JEWELRY I HAVE AND MAKE IT INTO SOMETHING NEW?
Metal from customer pieces is refined and applied as a credit twoards the cost of the design. We are able to use most stones from your jewelry. If you're interested in starting a custom project, please fill out our request form.
I HAVE AN OLD PIECE OF JEWELRY, CAN YOU REPAIR IT?
Unfortunately we can not repair pieces that are not part of our collection. We highly recommend reaching out to your local jeweler.