Domestic Returns
*Discounted, engraved, custom, customized, bridal, and made to order items are final sale and cannot be returned or exchanged.
If your purchase doesn't meet your expectations, you can return it within 7 days of receiving your package for a refund, credit, or exchange. Returns beyond this period are subject to a 20% restocking fee. To be eligible for a return, the item must be unused and in its original packaging. Please note that damaged or visibly worn items will not be eligible for return. We also reserve the right to deny credit if the returned merchandise doesn't meet our return policy requirements.
To initiate a return, email us at info@autwentyfour.com, and we will provide a prepaid return label. Approval via email is mandatory for returns to be accepted. Return shipping charges, based on the order value, will be deducted from your refund:
- $15 for orders under $2,000
- $50 for orders between $2,000 and $10,000
- $100 for orders over $10,000
Upon receiving your return, we will refund the purchase amount to the original payment method. Processing may take up to 7-10 business days, and refunds are typically posted to bank accounts within 5 business days. Please be sure to include your name and order number in the package to avoid additional processing delays.
International Returns
Unfortunately, we cannot accept returns, exchanges, or resizing requests for international orders. We also cannot refund original duties and taxes paid by the receiver. For inquiries about duties and taxes, contact your local customs agency.
Return Shipping Instructions
To ensure a smooth return process, it's highly recommended to retain a receipt confirming the carrier's acceptance of your package. TwentyFour is only responsible for returns lost in transit if the carrier's tracking shows the package was accepted and scanned. If your return package wasn't scanned properly, we may not be able to assist in processing your exchange or return.
